Returns and Cancellations

Our returns policy makes returning unwanted products easy.

90-Day Returns

Return any eligible peice of equipment, component, or accessory if you change your mind within 90 days of receiving your order.

If you are not completely satisifed with your order, our team are available to help.

No-Hassle Refunds

It is easy and hassle-free to make a return or cancel your order, just follow the instructions below.

No matter the reason, we will refund the cost of your returned items if they are unused and in their original packaging.

Technical Support

We take pride in the quality of our products, but if anything goes wrong or if you have any questions about your order, we are here to help.

We offer support and repairs for technical issues under our warranty policy.

Returns

We have a 90-day no-hassle returns policy on all our equipment and accessories, with the exception of custom-made parts (such as custom spin coater chucks). If you wish to make a return for any reason, let us know within 90 days of delivery. Please ensure that the items are:

• Returned as new
• Undamaged
• Free of contamination
• In the original packaging

We cannot accept returns of chemicals or materials for safety reasons.

Please get in touch if you have any questions about our returns policy.

How to return

1. Contact our friendly sales team on info@ossila.com.
2. Once they approve your return, pack the equipment up in its original packaging.
• See the guides below for details on how to securely pack your equipment for return:
• Spin Coater
• UV Ozone Cleaner
• Slot Die Coater
• Syringe Pump
• Dip Coater
• Laboratory Glove Box
• Measurement Equipment
3. Send your order back to us:

There is no restocking fee to pay for any returns, but we do not cover return postage costs or (re)import duties

Cancellations

We aim to process all orders within 1-2 working days. If you would like to cancel an order placed with us, please let us know within 24 hours of the purchase. If you have ordered a custom part, we may not be able to cancel your order and offer a full refund if we have already made the component, as these are unlikely to be resaleable.

Refunds

As soon as we have received your return and confirmed its resalable condition, we will process your refund. You will receive your refund via your original payment method in your original currency. Original shipping costs are not refunded (unless your order is yet to be shipped).

Technical Support and Repair

In the unfortunate event that an item malfunctions or stops working, please contact us and one of our team members will assist. For further information on our warranty policy, please see our warranty information page.