2-Year Warranty
We pride ourselves on the performance and longevity of our equipment. We work with a number of trusted suppliers to source parts and components, and at our manufacturing center in the UK, we use lean manufacturing principles to ensure the highest quality standards for every product we make. In the design phase, we focus on how to make your processes and experiments more efficient to save you time and keep your research moving forwards.
If things go wrong, we want to make it right. Wherever practical and possible, we repair any products to returned to us to reduce our environmental footprint and cut down on electronic waste. In some cases, we may even be able to ship out a replacement part to you to get you up and running as quickly as possible.
Repair
Replace
Return
Resolved
The Ossila warranty guarantees the repair or replacement of defective equipment caused by issues arising from components or the manufacturing process within two years of purchase. To make a claim, please contact us via our contact page or the form below. A member of our team will be able to advise on the next steps.
If you have any issues with your new materials or lab supplies, please get in touch to find out how we can help. Expert support is at the heart of every single one of our products. Our customer care and technical support teams will work to help you get the most out of your purchase and your research.
The Ossila Two-Year Warranty at a Glance
The Ossila two-year warranty includes:
Repair, spare parts, or replacement of defective productsIf any part is no longer available, we will replace it with a functional replacement part or a refundFree return shipping anywhere we can ship toOur two-year equipment warranty is designed to protect you against component failures or manufacturing issues. It doesn’t cover materials, consumables, normal wear and tear, or damage caused by misuse, accidents, environmental factors or unauthorised modifications. For full details, see our terms and conditions or contact our team.
For safety reasons, we are unable to accept returns of any equipment which have been used with dangerous goods or biological materials.