Expert Product Support
Product support and customer service are fundamental to how we work at Ossila. Our dedicated customer care and technical teams are here to help you before and after you buy from us. When you need technical help, your questions go to the people who know the product best. Forget frustrating chatbots and pre-scripted replies which make it more difficult to get the help you need, you’ll always get meaningful, expert support from people who understand your challenges and care about solving them.
Before You Buy
Our equipment is designed as the solution to common research headaches that slow you down or get in the way and our materials are curated to offer the right options for high-impact research. Discuss your project with our technical team and they can explain product specifications in detail, recommend suitable applications, and help you determine whether a product is the right fit for your research. If it isn’t, we’ll tell you because it’s important that you invest in tools that truly support your research goals.
Exploring our product range and asking the questions that matter to your research is always free of pressure or expectation. When you get in touch, you’ll never be redirected to a salesperson because we don’t have any. The same teams who develop our products are the ones who answer your questions. They’re deeply involved in the science behind the equipment, and genuinely want you to succeed.
After You Buy
Once your order arrives, we’re here when you need us—no spam, no marketing follow-ups, just support when you ask for it. Whether you’re setting up a new system or running into an unexpected issue, our technical team are ready to help you make the most out of your Ossila products. All of our equipment comes with a two-year warranty. If something does go wrong, we’ll help you troubleshoot, repair, or replace faulty components without hassle.
All of our equipment is built to last, but some components will wear out. To extend the life of your equipment, we also offer maintenance services such as lamp replacements for your UV ozone cleaner. You can contact us to find out more about how we can help make your equipment last longer and keep performing at it's best. And with intuitive software at the core of many of our equipment products, we make software updates available to you, free of charge. We believe updates shouldn’t be paywalled which is why you can find all of our latest software in on our website, in one place.
Free and Open Resources
Science should be accessible. That’s why we create a wide range of written guides, product manuals, and application notes which are all available on our website. Our resources are completely free, with no sign-ups or data collection forms, to support your work rather than generate leads.
Written by our Ossila experts, these resources cover the underpinning theory behind our products and their intended applications. Plus, they include a wealth of practical user advice, not often included in research publications, which we have learned from decades of research experience. They are a quick and easy way to get started with and get the most out of your Ossila products, but we are always here for more personal support whenever you need.
Why We Care
Our goal has always been to support better research. That’s why we design our products to solve real lab problems and why comprehensive technical support is built into everything we do. Many of us at Ossila have worked in labs and academic research ourselves. We understand the pressure, the pace, and the importance of reliable tools that perform.
And there is something in it for us: providing support also helps us improve. When you tell us what’s working and what’s not, we feed that directly back into our product development process. Every conversation helps us refine what we do so that we can make better tools, and in turn, help you conduct better research. We’re proud of the quality of our products and just as proud of the people that stand behind them.
Get in Touch
More About Ossila
About Ossila
We ship our products around the globe, with customers in over 100 countries.
The Ossila Guarantee
Excellent delivery, quality, and support lets you buy with confidence.
Science-First Product Design
Products designed based on experience in labs and academic research.
Clear Upfront Pricing
We keep our prices are as low as possible without compromising quality.